By Randy Mitchell The marketing manager was a notorious jerk. Every Friday morning, he would stalk into the center of the creative department and scan the room slowly. In his clenched fists was a crumpled stack of storyboards, web layouts, ad proofs and radio scripts—all submitted earlier in the week for his review. Then he would erupt; loudly spewing his molten creative criticism around the room. No one was spared and nothing was positive. Until he had an epiphany. On this particular Friday, the marketing manager was already beet red as he stared down the copywriter. Everyone averted their eyes as he launched in on his toxic rant. “YOU