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December 2016

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Foodservice is much more than an industry or an occupation. It’s a culture, a passion and a lifestyle for operators and decision makers. Foodservice is also a very insular world. Operators frequently consult each other, their customers and trusted sales representatives before making important purchase decisions. But that structure is changing, and the perfect example is the evolving relationship between social media and food industry decision makers. To truly understand the new dynamic between social media and food industry purchase decisions, a new food industry research study consulted operators about their buyer’s journey and what influences them along the way. The “Media Consumption Behaviors and the Decision-Making Journey of Foodservice Operators” Study