The Artie problem
His coworkers hated Artie, and for good reason. At first, everyone in the agency loved him because Artie seemed totally selfless. He only wanted to help get things done, and he was always hanging around, just in case. But over time, some disturbing traits started to surface: When Shelia the account manager would pause while expressing a thought, Artie would finish her sentences If Justin the strategist mentioned a challenge, Artie would offer vague suggestions that never reflected the nuances of the situation When Akira the art director was designing a web page, Artie always offered alternative options If Michelle the writer was crafting a white paper, Artie stubbornly tried to correct
Who is your B2B website?
“This website is bland. It has no personality.” Recognize that criticism? You probably have heard it, said it, or at least thought it when visiting a B2B website. Who knows? It might even have been your own company’s site. With all due respect, that comment is simply not true. Every B2B website has a personality. They can be bold or geeky or verbose—some are even a little schizophrenic. In short, lack of personality is never the problem with B2B websites. The trouble starts when the site’s personality doesn’t match the brand you want to project. If that’s the case, your website will be an awkward representative for your company and it won’t speak
The Information Game
There is a game B2B marketers around the globe play every day. The stakes are always high, the rules are never the same, the goals can change during the game, and it often takes months to determine a winner. The game is played in every industry and with all types of products and services. Any number can play, but in most instances, there are five or six participants—all with different roles, agendas and experience levels. Players can come from the client side, the agency side or an outside consultant. This challenging contest has no official title. In fact, most B2B marketers don’t even realize they’re playing. For the sake of this article, we’ll
Your brand channel
Have you ever watched YES? (We see you nodding, 368,000 Yankees fans.) How about the Magnolia Network? (We see you too, 170,000 Chip and Joanna Gaines fans.) Anyone binging on NFL Network? (Wow, you’re over 50 million strong, football fans.) Those networks are, at their essence, brand channels. Each one offers content targeted to a specific audience that’s all in on the brand or lifestyle they reflect. How many people are tuned into your B2B brand channel right now? Believe it or not, you have one. More importantly, you have a large audience of potential fans. You simply need to give the people what they want when it comes to content. For a little more clarity,
The most dangerous question
A major B2B program status meeting is about to start. Every key department is represented, including the C-Suite, Strategy, Analytics, Category Marketing, Sales, Logistics, Social Media, Programming, IT, Finance and Account Services. To underscore the importance of this cross-functional gathering, no one is checking their phones, not even covertly. At precisely 9:00 am, the big meeting begins. First, the CEO reinforces the overarching objectives of the program: capture more market share, achieve better visibility with key decision makers, build brand equity, and make the shareholders happy. Then, Strategy shares a massive omnichannel plan designed to realize those ambitious goals. Next, Analytics weighs in with the KPIs the project must achieve to be considered a
The AI to-do list
What will AI ultimately mean to humankind? According to business leaders, social influencers, legendary intellects and emerging thinkers, AI will: Put an end to work Change the world more than anything else in history Amplify human intelligence Reinvent the way people interact with technology Lead to the end of the world Challenge our ethics Optimize production Exploit workers Increase bias and discrimination Allow us all to be more creative Affect billions of people’s privacy Make mistakes Be the best or worst thing for humanity Those wildly disparate beliefs come from sources as varied as Stephen Hawking, Jeff Bezos, Steve Jobs, Kathy Pham, Elon Musk and Alan Turing. We won’t use this space
Marketing has a teaching moment
In marketing, you rarely heard the phrase “on the job training.” This was because experienced marketing professionals were supposed to know everything necessary to perform at a high level. No questions asked. Theoretically, a full career’s worth of knowledge was gained in college, internships, graduate school, or during the first few formative years on the job. In fact, the only time on the job training was openly discussed in marketing was when a new technology platform rolled out. Most other professions already embraced ongoing education in the workplace because they accepted that change was constant. Everyone from accountants to zoologists were trained to adapt as new thinking or programs came along. Then, marketing
The ultimate New Year’s resolution
By Randy Mitchell Here's a New Year's resolution for every marketer out there: Change the world in 2023. Believe it or not, it's entirely possible. And your ideas have the power to make it happen. You simply need to share them on the right stage. That’s a promising sentiment, but where is the right stage? What account, media channel or agency has the reach and resources to unleash your breakthrough ideas on humanity? It would be natural to assume that your best shot would be to work on mega brands, like Coca-Cola, Nike or McDonald’s. They have massive budgets, devoted consumers and household brand recognition across the globe. Your ideas could really shake things up on
The stats story
By Randy Mitchell “Here’s a crazy idea
When B2B goes off the rails
By Randy Mitchell There are some moments when the world of B2B does not make sense. Thankfully, these meltdowns are few and far between. I had one of them last week and I’m still reeling. My moment of madness happened because I read the following statistics from Hubspot: 73 percent of B2B firms have increased their marketing spending in 2022 63 percent of B2B firms do not follow a formal marketing RFP process The first stat made perfect sense. The second one is stupefying. Let’s say you work at a B2B firm that’s planning a major marketing initiative like a social media program launch, website redesign, video production or full-on rebranding. What’s the first logical step